Overview: IvyMobility is a top provider of IT solutions with a focus on field sales operations and management. IvyMobility, which has its corporate office in India, provides services to clients all over the world, including those in the Philippines, Vietnam, Thailand, Indonesia, Nigeria, and other nations.
Problem Statement: IvyMobility encountered difficulties in streamlining and optimizing field sales processes for its clients, which resulted in inefficiencies, low productivity, and a lack of real-time visibility.
Working with UpraisIT
Role of Upraist L1 Support: IvyMobility’s UpraisIT L1 support team plays a critical role in ensuring customer satisfaction and success. As the first line of support, they are responsible for promptly addressing customer queries, technical issues, and providing guidance on product usage.
Proactive Issue Resolution: The UpraisIT L1support team actively monitors customer interactions, proactively identifying and resolving potential issues before they escalate. This proactive approach minimizes customer disruptions and enhances their overall experience.
Timely Response and Troubleshooting: The UpraisIT L1 support team promptly responds to customer inquiries, demonstrating professionalism, empathy, and technical expertise. They efficiently troubleshoot issues, offering step-by-step guidance or escalating more complex problems to higher-level support teams when necessary.
UpraisIT brings valuable expertise or technology to complement IvyMobility’s field sales optimization solutions. By helping IvyMobility’s client, UpraisIT was be able to enhanced the operations efficiency. It also increased productivity, improve decision makings and enhanced customer experience with resulted of higher customer satisfaction, increased loyalty, and improved overall customer experience.