Real Estate Back Office
Real Estate Back Office Support from the Philippines, So Your Agents Can Focus on Clients
Free your agents from time-consuming administration. Access dedicated Philippine real estate assistants for listing management, transaction coordination, property administration, and lead processing.
REAL ESTATE BACK OFFICE SUPPORT | PHILIPPINES
Real Estate Back Office Support from the Philippines,
So Your Agents Can Focus on Clients
Dedicated property management assistants, transaction coordinators, listing specialists and admin staff trained on your agency’s systems and processes. Built for Australian and US real estate agencies and property managers who want to grow their rent roll and sales pipeline at up to 70% below the cost of local admin hires.
SERVING AGENCIES IN
- 🇦🇺 Australia
- 🇺🇸 United States
- 🇵🇭 Philippines (delivery hub)
WHY THE PHILIPPINES FOR REAL ESTATE SUPPORT
Why Australian and US real estate agencies use back office support from the Philippines
The Philippines has become the go-to destination for real estate back office support. Thousands of Filipino professionals already work for Australian and US agencies, trained on the same property management, CRM and transaction platforms your team uses. Fluent English, strong attention to detail and costs well below local rates make it a natural fit.
Lower Than Local Hiring
A full-time Philippines-based real estate assistant typically costs 50 to 70% less than an equivalent local admin hire in Australia or the US once salary, superannuation or benefits, payroll tax, leave and desk costs are included.
Fluent, Professional English
English is an official language in the Philippines. Your assistant writes clear emails to tenants, landlords, buyers and vendors, takes calls confidently and represents your agency with the professionalism your brand depends on.
IT and BPM Professionals
The Philippines has one of the largest English-speaking outsourcing workforces in the world, with real estate support among its fastest-growing specialisations. That means experienced candidates who already know your industry.
Works Your Hours
Manila shares most of the working day with Australia, so your assistant works alongside your property managers and sales team in real time. US agencies get night shift support aligned to Eastern, Central or Pacific business hours.
REAL ESTATE BACK OFFICE SERVICES
Real estate back office support services we deliver from the Philippines
We provide dedicated back office staff for residential and commercial real estate agencies, property management businesses and brokerages. Every team member works exclusively for your agency, inside your systems, following your processes and compliance requirements as a seamless extension of your office.
Property Management Support
Assistants who keep your rent roll running smoothly: tenancy applications, lease renewals, routine inspection scheduling, entry notices, tenant and landlord communication and file updates in your property management software.
- Tenancy Applications
- Lease Renewals
- Inspection Scheduling
- Tenant Communication
Maintenance Coordination
Logging maintenance requests, issuing work orders, coordinating tradespeople, following up on quotes and invoices, and keeping tenants and owners updated until every job is closed out.
- Work Orders
- Trade Coordination
- Quote Follow-up
- Job Tracking
Transaction Coordination
Managing the paperwork and deadlines from offer to settlement or closing. Your coordinator tracks contract milestones, chases documents, liaises with conveyancers, lenders and escrow, and keeps every party informed.
- Contract to Settlement
- Escrow and Closing
- Document Management
- Deadline Tracking
Listing and Marketing Support
Uploading and updating listings on realestate.com.au, Domain and the MLS, writing property descriptions, editing photos, creating social posts, flyers and email campaigns so every listing goes live quickly and looks its best.
- Listing Uploads
- Property Copy
- Photo Editing
- Social Media
Lead Management and CRM
Responding to portal enquiries, qualifying leads, booking appointments and inspections, keeping your CRM clean and running nurture campaigns so your agents spend their time on appraisals and closings, not data entry.
- Enquiry Response
- Appointment Setting
- CRM Updates
- Database Nurture
Accounts and Admin Support
Rent arrears follow-up, creditor invoice entry, owner statement preparation, bookkeeping support and general office admin. Trust account reconciliations are prepared offshore for review and sign-off by your licensed staff.
- Arrears Management
- Invoice Processing
- Owner Statements
- Reconciliation Prep
HOW IT WORKS
How we set up your real estate back office team
Getting offshore real estate support in place with UpraisIT is quick and low risk. Our process is designed to have a trained assistant working in your systems within about two weeks of sign-off, with your team in full control of what they handle.
Discovery and Task Mapping
We review your agency’s workflows, rent roll size, listing volume, software and pain points. Together we list the tasks to delegate and confirm which licensed activities stay with your local team.
Candidate Selection
We shortlist candidates with real estate experience matched to your market and software. Every candidate passes a skills test, an English assessment and a background check. You interview and choose who joins your agency.
Systems and Process Training
Your assistant is trained on your property management software, CRM, templates and procedures, with secure individual logins set up before they handle live files, tenants or clients.
Go Live and Grow
Your assistant starts working your hours with a supervised first few weeks, followed by regular check-ins with your account manager. Add more support as your rent roll or sales volume grows.
TIMEZONE COVERAGE FOR AU AND US
Support that works the same hours as your office
Philippine Standard Time (UTC+8) is one of the best offshore time zone matches for Australian agencies. Your assistant works a normal day shift that lines up with your office, so they can answer tenant calls, coordinate trades and update files while your team is in the field.
US agencies use night shift teams in Manila that cover Eastern, Central or Pacific business hours, which is standard practice in the Philippine outsourcing industry.
CLIENT CITY
9AM TO 5PM EQUALS (MANILA)
SHIFT MODEL
🇦🇺 Sydney (AEDT)
6am to 2pm
Day shift
🇦🇺 Melbourne (AEDT)
6am to 2pm
Day shift
🇦🇺 Brisbane (AEST)
7am to 3pm
Day shift
🇦🇺 Perth (AWST)
9am to 5pm
Same hours
🇺🇸 New York (EST)
10pm to 6am
Night shift
🇺🇸 Los Angeles (PST)
1am to 9am
Night shift
Times shift by one hour when daylight saving starts or ends in your city.
LOCAL ADMIN VS OFFSHORE SUPPORT
Why agencies outsource real estate back office support to the Philippines
Property managers and agents spend a large share of their week on admin instead of clients. Hiring more local admin staff is expensive and hard to find. A dedicated Philippine back office team takes that workload off your people at a fraction of the cost.
Local In-Office Admin Staff
- Typical salaries of A$60,000+ or US$45,000+ per admin hire before super, benefits and payroll tax
- High property management turnover means constant recruiting and retraining
- Desk space, equipment and software licences for every seat
- Leave and resignations leave files, maintenance and arrears piling up
- Agents and property managers stuck on admin instead of growing the business
Dedicated Philippine Support via UpraisIT
- Up to 70% lower total cost, all-inclusive on one monthly invoice
- Candidates with real estate experience, shortlisted in about a week
- Equipment, workspace, payroll and HR handled for you
- Documented processes and replacement support so work never stalls
- Your agents and property managers free to focus on clients and growth
SOFTWARE AND WHO WE HELP
We work in your real estate software, for every type of agency
Our real estate assistants are experienced with the property management, CRM, listing and transaction platforms used by Australian and US agencies, and are matched to your business type so they understand your workflows from the first week.
- 🛠 PropertyMe
- 🛠 Console Cloud
- 🛠 Property Tree
- 🛠 Rex
- 🛠 realestate.com.au
- 🛠 Domain
- 🛠 AppFolio
- 🛠 Buildium
- 🛠 Follow Up Boss
- 🛠 Dotloop
- 🛠 SkySlope
- 🛠 MLS Platforms
- 🏠 Residential Sales Agencies
- 🔑 Property Management Businesses
- 🏢 Commercial Real Estate
- 💼 Brokerages and Teams
- 🏗 Developers and Project Marketing
- 🏖 Short-term Rental Managers
- 🏚 Strata and HOA Management
- 📈 Property Investors
COMMON QUESTIONS
What agencies ask before outsourcing real estate back office support to the Philippines
Cost depends on the role, experience level and team size. Most Australian and US agencies save 50 to 70% compared with hiring equivalent local admin staff. You pay one flat monthly rate per team member that covers salary, benefits, equipment, workspace, payroll, HR and account management.
Offshore assistants handle administrative and support work such as data entry, scheduling, listing uploads, maintenance coordination and document preparation. Activities that require a real estate licence in your state, such as negotiating, giving advice or signing off trust accounts, stay with your licensed local team.
Many of our candidates have hands-on experience with platforms such as PropertyMe, Console Cloud, Property Tree, AppFolio and Buildium. We match candidates to your software where possible and train them on your specific setup, templates and procedures before they go live.
Your assistant uses individual logins with multi-factor authentication and only the access levels you approve. Every team member signs confidentiality agreements, and our processes follow the Philippine Data Privacy Act alongside your obligations under the Australian Privacy Act or relevant US privacy rules.
Yes. Many agencies have their assistant answer phones, respond to enquiries and send updates to tenants, owners, buyers and vendors. You decide which conversations they handle and which are escalated to your property managers or agents.
Most agencies receive a shortlist within about a week and have an assistant working within two weeks of sign-off. You can add property management, sales or marketing support at any time as your rent roll and listings grow.
Ready to free your agents from back office admin?
Speak with our team about your agency’s workload, software and growth plans, and what dedicated real estate back office support from the Philippines would cost for your business. No obligation, no pressure, and a straight answer on whether it is the right fit.
How We Can Help You?
Each client has its own needs. As a B2B enterprise, we put a lot of effort to know your business needs well enough to offer you tailor-fit solutions that best meet your requirements.
CX & Marketing
Customer Service
Telesales
Live Chat Support
Community Moderation
Search-Engine Optimization
Social Media Marketing
Email Marketing
Content Marketing
ICT & Creative
IT Support
Web Design
Website Development
Software Development
Graphic Design
Animation
Motion Graphics
Video Editing
Storyboards
QA / Testing
Media, Games and Entertainment
Admin & Backend
Data Processing
Bookkeeping & Accounting
HR Support
Medical Billing
Insurance Support
Lawyer & Paralegal
Real Estate
Management & Administration
Design & Engineering
Engineering
CAD Creation & Conversion
Quality Estimation
Architects
Logistics & Transport
Staffing and Recruitment
Who We've Worked With
