Customer Support Outsourcing
24/7 Dedicated Support to Elevate Customer Satisfaction
Outsource your customer support operations to skilled, English-fluent professionals in the Philippines. Deliver exceptional omnichannel service around the clock while significantly reducing your operational response times and support costs.
OUTSOURCE CUSTOMER SUPPORT PHILIPPINES
Outsource Customer Support to the Philippines
Never Miss a Customer Again
Give your Australian and UK customers fast, professional support around the clock, without the cost of building a local team. Dedicated Philippines-based agents, fully managed, ready in as few as 14 days.
SERVING BUSINESSES IN
- 🇦🇺 Australia
- 🇬🇧 United Kingdom
- 🇵🇭 Philippines (on-ground)
WHY THE PHILIPPINES
The world's top destination for customer support outsourcing
Australian and UK businesses have been outsourcing customer support to the Philippines for over two decades. The country offers a rare combination of English fluency, cultural alignment, and cost efficiency that no other market can replicate at scale.
English Proficiency
English is an official language in the Philippines. Agents communicate naturally with Australian and UK customers, without heavy accents, awkward phrasing, or comprehension gaps that frustrate callers.
Lower Support Costs
Outsourcing customer support to the Philippines typically saves AU and UK businesses 50 to 70% compared to hiring locally, without any reduction in professionalism or service quality.
CX Talent Pool
The Philippines BPO sector employs over 1.4 million professionals, many of them career customer support specialists with years of experience serving Western markets.
Western Service Culture
Filipino agents naturally adopt Western service standards: patient, positive, solution-focused. Your customers will not notice the difference in location, only in quality.
SUPPORT CHANNELS WE COVER
Every customer touchpoint, handled by your Philippines team
Whether your customers reach you by phone, chat, email, or social media, we staff dedicated agents who know your product, follow your processes, and represent your brand the way you would yourself.
Inbound Phone Support
Professionally trained agents handling inbound calls for AU and UK customers. Scripted to your standards, escalation-ready, and available across your required coverage hours.
Live Chat Support
Real-time chat agents managing multiple conversations simultaneously. Fast response times, consistent tone, and seamless handover to your onshore team when needed.
Email and Ticket Support
Agents managing your support inbox and helpdesk ticket queue with fast turnaround, accurate responses, and full compliance with your brand voice and SLA requirements.
Social Media Support
Dedicated agents monitoring and responding to customer queries across Facebook, Instagram, X, and LinkedIn. Protect your brand reputation with timely, on-brand replies.
Technical Helpdesk
Level 1 and Level 2 technical support for SaaS, hardware, or platform products. Agents trained on your product documentation, FAQs, and troubleshooting workflows.
Outbound and Retention Calls
Proactive outbound agents handling follow-up calls, customer check-ins, renewal conversations, and churn-risk outreach. Retain more customers with consistent post-sale contact.
HOW IT WORKS
Your support team live in as few as 14 days
We handle everything from sourcing to payroll so you can focus on the customer experience, not the HR complexity. No local entity in the Philippines required at any step.
Discovery Call
We learn your support channels, ticket volumes, required hours, escalation paths, and tone of voice. A real conversation with our team, not a form to fill in.
Agent Sourcing and Matching
We tap our pre-screened network of experienced Philippines-based customer support professionals and shortlist candidates matched to your product, industry, and communication style.
You Interview and Select
Meet your shortlisted agents directly. You approve every hire. No one joins your support team without passing your own assessment, you stay in control throughout.
Onboarding and Go-Live
We handle contracts, payroll, equipment, and compliance. Your Philippines customer support team is handling real customer interactions, typically within 14 business days of signing.
TIMEZONE COVERAGE
Manila aligns with AU business hours and covers UK evenings
Philippine Standard Time (UTC+8) creates direct overlap with Australian eastern and western markets during core business hours, making it the natural choice for AU-first businesses outsourcing customer support.
For UK-based clients, Philippines agents on an afternoon or evening shift extend your support window well beyond your onshore team’s capacity, without the cost of overnight local staffing.
YOUR MARKET
YOUR BUSINESS HOURS
MANILA OVERLAP
🇦🇺 Sydney (AEDT)
9am to 5pm AEDT
7 to 9 hrs direct
🇦🇺 Melbourne (AEDT)
9am to 5pm AEDT
7 to 9 hrs direct
🇦🇺 Perth (AWST)
9am to 5pm AWST
Full overlap
🇬🇧 London (GMT)
9am to 5pm GMT
Afternoon shift
🇬🇧 London (BST)
9am to 5pm BST
Morning shift
LOCAL VS PHILIPPINES OUTSOURCING
The case for outsourcing customer support to the Philippines
Building a local support team in Australia or the UK is expensive, slow, and increasingly hard to staff. Outsourcing to the Philippines gives you speed, scale, and quality, without the overhead.
Local Support Team (AU / UK)
- $55,000 to $85,000+ per agent annually
- Superannuation, NI contributions, and leave entitlements
- 4 to 8 week recruitment and onboarding cycle
- High attrition in call centre and support roles
- After-hours and weekend cover is costly or impossible
Philippines Customer Support via UpraisIT Philippines
- 50 to 70% lower total cost per agent
- Payroll, HR compliance, and benefits fully managed
- Agents live in as few as 14 business days
- Stable, loyal support professionals in a service-driven culture
- Extended and after-hours coverage built in from day one
INDUSTRIES WE SERVE
Customer support outsourcing across key AU and UK sectors
We staff support teams across a broad range of industries, and our agents are trained to understand your product category, your compliance environment, and what great customer experience looks like in your market.
- 🛒 Retail and eCommerce
- 🚀 SaaS and Technology
- 💴 Financial Services
- 🏥 Healthcare and Allied Health
- 📡 Telecommunications
- 🚚 Transport and Logistics
- 💰 Insurance
- 🏢 Property and Real Estate
- ⚡ Energy and Utilities
- 📚 Education and EdTech
- 🍽 Hospitality and Travel
- 🔧 Field Services and Trades
COMMON QUESTIONS
What AU and UK businesses ask before outsourcing support
Most do not, and it rarely matters when the experience is good. Filipino agents speak clear, neutral English and are trained in your brand voice and processes. What your customers notice is how quickly and effectively their issue is resolved, not where the agent is located.
Philippine Standard Time (UTC+8) creates natural overlap with Australian business hours and afternoon coverage for UK clients. Agents can be rostered across shifts to extend your support window to evenings, weekends, or 24/7 if your volume requires it.
Yes. Your Philippines support team works in whatever platform you use, including Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, or any other system. We provision equipment and internet, and your agents are set up under your existing accounts and permissions.
We implement signed NDAs, role-based access controls, device management policies, and data handling procedures that align with the Australian Privacy Act and UK GDPR. Security protocols are configured to your specific compliance requirements before go-live.
You meet and approve every agent before they start. If someone is not meeting expectations within the first 90 days, we source and onboard a replacement at no additional placement cost, subject to our standard service terms.
Yes. Whether you need one additional agent for a product launch or ten for a seasonal surge, our model scales quickly in both directions. We accommodate volume changes without lock-in penalties or long lead times.
Ready to outsource your customer support to the Philippines?
Talk to a specialist. We will walk you through agent profiles for your industry, realistic costs, coverage options, and what a 14-day go-live actually looks like. No obligation, no pressure.
How We Can Help You?
Each client has its own needs. As a B2B enterprise, we put a lot of effort to know your business needs well enough to offer you tailor-fit solutions that best meet your requirements.
CX & Marketing
Customer Service
Telesales
Live Chat Support
Community Moderation
Search-Engine Optimization
Social Media Marketing
Email Marketing
Content Marketing
ICT & Creative
IT Support
Web Design
Website Development
Software Development
Graphic Design
Animation
Motion Graphics
Video Editing
Storyboards
QA / Testing
Media, Games and Entertainment
Admin & Backend
Data Processing
Bookkeeping & Accounting
HR Support
Medical Billing
Insurance Support
Lawyer & Paralegal
Real Estate
Management & Administration
Design & Engineering
Engineering
CAD Creation & Conversion
Quality Estimation
Architects
Logistics & Transport
Staffing and Recruitment
Who We've Worked With
