Cost depends on the roles, experience level and team size. Most US, Australian and UK insurance businesses save 50 to 70% compared with hiring equivalent local support staff. You pay one flat monthly rate per specialist covering salary, benefits, equipment, workspace, payroll, HR and account management.

Your offshore team handles administrative and processing work such as data entry, policy checking, renewal preparation, certificates, claims administration and reconciliations. Regulated activities, including giving advice, selling or arranging cover, binding and making claims decisions, stay with your licensed or authorised staff.

Your team works inside your own systems using individual logins, multi-factor authentication and only the permissions you approve. Every team member signs confidentiality agreements, and our processes follow the Philippine Data Privacy Act alongside your obligations under UK GDPR, the Australian Privacy Act and applicable US privacy laws.

Many candidates have hands-on experience with platforms such as Applied Epic, AMS360, HawkSoft, EZLynx, Acturis and Australian broking systems. We match candidates to your system where possible and train them on your specific setup and procedures before go-live.

Every workflow runs on documented checklists agreed with your team. New team members work under close review at first, then move to regular quality sampling, with accuracy and turnaround reported to you so you always know how the work is performing.

Most clients receive a shortlist within about a week and have their team processing live work within two weeks of sign-off. You can add specialists ahead of renewal peaks or after major weather events, typically with two to three weeks of notice.