LOGISTICS BACK OFFICE OUTSOURCING
Dedicated Philippine Logistics Teams Built to Eliminate Fleet Bottlenecks
Keep your fleet running smoothly while cutting operational overhead by up to 70%. UpraisIT connects logistics providers, freight forwarders, and 3PL companies with pre-screened dispatchers, billers, and track-and-trace coordinators in Metro Manila.
LOGISTICS BACK OFFICE OUTSOURCING | PHILIPPINES
Logistics Back Office Outsourcing That
Keeps Every Shipment Moving
Dedicated logistics coordinators, track and trace agents, freight billing specialists and dispatch support who work inside your TMS and keep your operation running around the clock. Built for US and Australian freight brokers, 3PLs, carriers and shippers that want to move more freight without adding local overhead, at up to 70% below the cost of local hiring.
- 24/7 track and trace coverage
- Works inside your TMS
- Faster billing and cash flow
SUPPORTING LOGISTICS BUSINESSES IN
- 🇺🇸 United States
- 🇦🇺 Australia
- 🇵🇭 Philippines (delivery hub)
WHY THE PHILIPPINES FOR LOGISTICS SUPPORT
Why US and Australian logistics companies outsource their back office to the Philippines
Freight never stops, but local back office teams can only stretch so far. Margins are tight, paperwork is relentless and customers expect real-time updates. A dedicated Philippine logistics team gives you skilled, round-the-clock support at a cost that protects your margins on every load.
Protect Your Margins
A full-time Philippines-based logistics coordinator typically costs 50 to 70% less than an equivalent hire in the US or Australia once salary, benefits, superannuation, payroll tax and overhead are included. Those savings go straight back to your bottom line.
Freight Never Sleeps
Night and weekend shifts are standard in the Philippine outsourcing industry, so after-hours track and trace, load updates and exception handling are covered without paying local overtime or penalty rates.
Clear Carrier and Customer Calls
English is an official language in the Philippines. Your team makes confident check calls to drivers and dispatchers, sends clear updates to customers and handles exceptions with the professionalism your accounts expect.
Proven Operations Talent
The Philippine IT and BPM industry employs around 1.8 million people, with a growing pool of professionals experienced in freight brokerage support, 3PL operations and supply chain administration for US and Australian companies.
END-TO-END SHIPMENT SUPPORT
From order entry to final invoice, every step handled
Outsource the stages that create the most admin, or let your Philippine team run the full back office cycle behind every shipment. Your local team stays focused on customers, carriers and growth.
01
Order Entry
Orders, quotes and shipment details entered accurately in your TMS.
02
Carrier Booking
Loads posted, carriers vetted and rate confirmations sent.
03
Dispatch Support
Pickups confirmed and drivers dispatched on schedule.
04
Track and Trace
Check calls, ETA updates and exceptions flagged early.
05
POD and Documents
Proof of delivery and paperwork collected and filed.
06
Billing and Audit
Invoices raised, carrier bills audited and paid on time.
- Works inside your TMS and WMS
- Follows your SOPs and customer SLAs
- Escalates exceptions in real time
REAL-TIME VISIBILITY
A logistics team that sees problems before your customers do
Late pickups, missed appointments and missing PODs are where customer trust and margin quietly disappear. Your UpraisIT team monitors every active load, updates your TMS in real time and escalates exceptions the moment they appear, not the next morning.
The result is fewer surprises, faster invoicing and customers who know exactly where their freight is.
- Proactive check calls and ETA updates on every load
- Exceptions escalated to your team with clear next steps
- PODs collected quickly so invoices go out sooner
Today's Active Loads
LIVE BOARD
🚚
Dallas, TX to Atlanta, GA
LD-20418 · ETA 4:30pm
IN TRANSIT
🚚
Sydney to Melbourne
LD-20422 · Delivered 9:12am
POD RECEIVED
🚚
Chicago, IL to Denver, CO
LD-20431 · Pickup delayed 2h
ESCALATED
🚚
Brisbane to Townsville
LD-20436 · Driver confirmed
DISPATCHED
🚚
Los Angeles, CA to Phoenix, AZ
LD-20440 · Invoice sent
BILLED
Load monitoring
Updated in your TMS
Monthly invoice
Illustrative example. Loads and statuses shown are for demonstration only.
LOGISTICS BACK OFFICE SERVICES
Logistics back office outsourcing services we deliver
We build dedicated support teams for freight brokers, 3PLs, carriers, freight forwarders and shippers across the US and Australia. Every team member works exclusively for your business, inside your systems, following your SOPs and customer requirements.
Track and Trace
Round-the-clock load monitoring, driver and dispatcher check calls, ELD and GPS tracking, ETA updates and proactive exception management, so customers always know where their freight is.
- Check Calls
- ETA Updates
- Exception Handling
- 24/7 Monitoring
Order Entry and Load Booking
Accurate order and shipment entry, load posting on DAT and Truckstop, rate confirmation preparation and appointment scheduling with shippers and receivers.
- Order Entry
- Load Posting
- Rate Confirmations
- Appointment Setting
Carrier Onboarding and Compliance
Carrier setup packets, insurance certificate tracking, authority and safety record checks, and ongoing compliance monitoring so every carrier you use meets your requirements.
- Carrier Setup
- Insurance Tracking
- Authority Checks
- Compliance Monitoring
Freight Billing and Audit
Customer invoicing, carrier bill auditing, accessorial checks, POD matching, AP and AR support and collections follow-up that speeds up your cash cycle and stops overpayments.
- Freight Invoicing
- Carrier Bill Audit
- POD Matching
- Collections
Documentation and Customs Support
Bills of lading, commercial invoices, packing lists and shipment files prepared and organised. Customs documentation is prepared for review and lodgement by your licensed customs broker.
- Bills of Lading
- Shipment Files
- Customs Doc Prep
- Document Control
Customer Service and Inventory Support
Shipment enquiries by phone, email and chat, order status updates, claims intake, WMS data entry and inventory reconciliation that keeps your customers informed and your stock records accurate.
- Shipment Enquiries
- Claims Intake
- WMS Updates
- Inventory Reports
HOW IT WORKS
How we set up your logistics back office team
Moving logistics support offshore with UpraisIT is fast and carefully managed. Our process is designed to have trained coordinators working live loads within about two weeks of sign-off, without disrupting your operation.
Operations Review
We map your current workflows, load volumes, systems, customer SLAs and coverage gaps. Together we decide which tasks move offshore and the shift pattern your team will work.
Logistics Talent Selection
We shortlist candidates with freight, 3PL or supply chain experience matched to your systems. Every candidate passes a skills test, an English assessment and a background check. You interview and choose.
SOP and Systems Training
Your team is trained on your TMS, carrier requirements, customer rules and escalation paths, with secure individual logins set up before they touch live loads.
Go Live and Scale
Your coordinators go live with close supervision, followed by regular quality checks and KPI reviews. Add more support ahead of peak season, new customer wins or extended coverage hours.
ENGAGEMENT MODELS
Choose the logistics support model that fits your operation
Start with one coordinator or build a full operations desk. Every model includes dedicated talent, equipment, payroll, HR and account management on one simple monthly invoice.
START LEAN
Dedicated Coordinator
One full-time logistics coordinator who takes the admin load off your brokers, dispatchers or operations manager.
- 40 hours per week, dedicated to you
- Works inside your TMS and inbox
- Ideal for small brokers and carriers
MOST POPULAR
RUN THE BACK OFFICE
Logistics Operations Pod
A team covering track and trace, carrier setup, billing and customer updates, with an optional team lead to keep it all on track.
- Three to six specialists across functions
- Shared SOPs and daily KPI reporting
- Built for growing brokers and 3PLs
NEVER GO DARK
24/7 Track and Trace Desk
A rotating team that monitors loads, handles after-hours calls and escalates exceptions every hour of every day.
- Nights, weekends and holidays covered
- Clear handover notes every shift
- No local overtime or penalty rates
Your systems, your data
Every load and record stays in your own TMS.
Daily visibility
Clear KPI and exception reports for your team.
Peak season ready
Add coordinators quickly when volumes spike.
No recruitment fees
One all-inclusive monthly rate per team member.
TIMEZONE COVERAGE FOR US AND AU
Coverage that follows your freight, not the clock
Philippine Standard Time (UTC+8) works for both markets. Australian logistics teams get a natural day shift that lines up with depot and office hours. US brokers and carriers get night shift coordinators who work Eastern, Central or Pacific business hours.
Because shift work is standard in the Philippines, extending to after-hours or full 24/7 coverage is practical and affordable, so overnight loads and weekend deliveries are never left unmonitored.
CLIENT CITY
9AM TO 5PM EQUALS (MANILA)
SHIFT MODEL
🇺🇸 Chicago (CST)
11pm to 7am
Night shift
🇺🇸 Dallas (CST)
11pm to 7am
Night shift
🇺🇸 Los Angeles (PST)
1am to 9am
Night shift
🇦🇺 Sydney (AEDT)
6am to 2pm
Day shift
🇦🇺 Perth (AWST)
9am to 5pm
Same hours
🌐 Any market
Round the clock
24/7 rotation
Times shift by one hour when daylight saving starts or ends in your city.
LOCAL BACK OFFICE VS OFFSHORE TEAM
Why logistics companies choose back office outsourcing in the Philippines
In logistics, every dollar of overhead comes straight out of thin margins. Local back office hires are expensive, after-hours cover costs even more, and growth often stalls while you wait to hire. A dedicated Philippine team removes those limits.
Local Back Office Team
- Typical salaries of US$50,000+ or A$65,000+ per coordinator before benefits and payroll tax
- Overtime and penalty rates make night and weekend cover expensive
- Brokers and dispatchers lose selling time to paperwork and check calls
- Slow POD collection delays invoicing and cash flow
- Hiring for peak season is slow and often too late
Dedicated Logistics Team via UpraisIT
- Up to 70% lower total cost, on one predictable monthly invoice
- 24/7 coverage at standard offshore rates
- Your sales and ops team freed to focus on customers and carriers
- Faster POD collection and billing for healthier cash flow
- Scale up quickly for peak season and new customer wins
SYSTEMS AND SEGMENTS
Fluent in your logistics systems, experienced across your segment
Our logistics professionals work in the TMS, WMS, load board and accounting platforms used by US and Australian logistics businesses, and are matched to your segment so they understand your freight, customers and terminology.
- 🛠 McLeod
- 🛠 Aljex
- 🛠 Tai TMS
- 🛠 MercuryGate
- 🛠 DAT
- 🛠 Truckstop
- 🛠 CargoWise
- 🛠 MachShip
- 🛠 Shippit
- 🛠 Descartes
- 🛠 NetSuite
- 🛠 QuickBooks and Xero
- 🤝 Freight Brokers
- 🏭 3PLs and Warehousing
- 🚚 Trucking and Carriers
- 🚢 Freight Forwarders
- 📦 Last-mile and Courier
- 🛒 eCommerce Fulfilment
- ❄️ Cold Chain
- 🏭 Manufacturers and Shippers
COMMON QUESTIONS
What logistics companies ask before outsourcing their back office to the Philippines
Cost depends on the roles, coverage hours and team size. Most US and Australian logistics companies save 50 to 70% compared with hiring equivalent local staff. You pay one flat monthly rate per team member covering salary, benefits, equipment, workspace, payroll, HR and account management.
Yes. Night, weekend and holiday shifts are standard in the Philippines, so we can staff a rotating desk that monitors loads, makes check calls and escalates exceptions around the clock, with clear handover notes between shifts.
We match candidates to your market and segment. Many have experience supporting US freight brokers, carriers and 3PLs, or Australian transport and logistics companies, and every team member is trained on your lanes, customers, carriers and SOPs before going live.
Our team prepares customs and shipping documentation, organises shipment files and follows up on missing paperwork. Customs entries and declarations are reviewed and lodged by your licensed customs broker, as required in both the US and Australia.
Your team accesses your TMS and tools through individual logins with multi-factor authentication and only the permissions you approve. Every team member signs confidentiality agreements, and access can be removed instantly if needed.
Most clients receive a shortlist within about a week and have coordinators working live loads within two weeks of sign-off. You can add team members ahead of peak season or new customer onboarding, typically with two to three weeks of notice.
Ready to move more freight with less overhead?
Talk to our team about your load volumes, systems and coverage gaps, and see what a dedicated Philippine logistics back office team would cost for your business. No obligation, no pressure, and an honest answer on whether it is the right fit.
How We Can Help You?
Each client has its own needs. As a B2B enterprise, we put a lot of effort to know your business needs well enough to offer you tailor-fit solutions that best meet your requirements.
CX & Marketing
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Telesales
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Content Marketing
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Graphic Design
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Motion Graphics
Video Editing
Storyboards
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Media, Games and Entertainment
Admin & Backend
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Lawyer & Paralegal
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Management & Administration
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Engineering
CAD Creation & Conversion
Quality Estimation
Architects
Logistics & Transport
Staffing and Recruitment
Who We've Worked With
