Streamline Operations with UpraisIT BPO
Optimize Operations with Dedicated Offshore Teams
Access highly skilled, English-fluent BPO professionals based in Manila. Fully managed outsourcing across customer support, finance, IT, and back-office operations, at a fraction of local hiring costs.
BPO SERVICES PHILIPPINES
Scale Smarter with Philippines BPO Services
Built for US and Australian Business
Access highly skilled, English-fluent BPO professionals based in Manila. Fully managed outsourcing across customer support, finance, IT, and back-office operations, at a fraction of local hiring costs.
SERVING BUSINESSES IN
- 🇺🇸 United States
- 🇦🇺 Australia
- 🇵🇭 Philippines (on-ground)
WHY THE PHILIPPINES
The world's preferred BPO destination, for good reason
For over two decades, US and Australian businesses have turned to the Philippines for BPO. The combination of English fluency, deep talent pools, Western cultural alignment, and structural cost advantages is unmatched globally.
English Proficiency
English is an official language in the Philippines. Philippine universities graduate over 500,000 English-literate professionals annually. Communication is never the bottleneck.
Lower Operating Costs
Philippines BPO services typically deliver 50 to 70% savings over equivalent US or Australian staffing, without compromising output quality or professional standards.
BPO Workforce
The Philippines employs over 1.4 million BPO professionals across IT, finance, healthcare, customer support, and operations. The talent pipeline is deep and growing.
Western Business Alignment
Decades of serving US and AU clients have shaped a workforce that understands Western business culture, professional expectations, and delivery standards inside out.
BPO SERVICES WE PROVIDE
Outsourcing across every critical business function
From customer-facing support to back-office processing and technical operations, our Philippines BPO teams integrate seamlessly with your business. Dedicated staff who work to your standards, not temporary contractors.
Customer Support and Call Centre
Inbound and outbound agents, live chat specialists, email support, and escalation teams who represent your brand with professionalism across every time zone.
Back-Office Processing
Data entry, document processing, form handling, records management, and operational workflows. Accurate, efficient, and fully supervised from our Manila facility.
Finance and Accounting BPO
Bookkeepers, payroll officers, AR/AP clerks, and financial analysts familiar with GAAP, IFRS, and ATO compliance requirements for US and Australian markets.
IT and Technical Support
Level 1 to 3 helpdesk, technical troubleshooting, system monitoring, and software QA. Experienced with US and AU delivery standards and ITSM frameworks.
HR and Recruitment Process Outsourcing
Talent sourcing, CV screening, interview coordination, onboarding administration, and HR operations support. Your people processes running without the overhead.
Data and Analytics Support
BI analysts, reporting specialists, data processors, and dashboard operators who turn raw data into insights your leadership team can act on, delivered on your schedule.
HOW IT WORKS
Your BPO team onboarded in as few as 14 days
Our process removes the friction of traditional outsourcing. No local entity required, no legal complexity, no guesswork on compliance. You brief us, we build your team.
Discovery Call
We learn your business, the BPO functions you need covered, your working hours, and your team structure. A real conversation with our outsourcing specialists, not template questionnaires.
Team Design and Sourcing
We design your BPO team structure and tap our pre-screened talent network across Metro Manila to shortlist professionals matched to your operational needs and company culture.
You Meet and Select
Interview your shortlisted candidates directly. You make the final call. No one joins your team without your approval. You remain in full control of every hiring decision.
Onboarding and Go-Live
We handle contracts, payroll, equipment, and HR compliance. Your Philippines BPO team is contributing to your operations, typically within 14 business days of signing.
TIMEZONE COVERAGE
Manila's time zone works in your favour
Philippine Standard Time (UTC+8) creates natural business-hour overlap with Australian markets, and structured shift coverage for US clients who need extended support hours.
Most clients run hybrid coverage: their onshore team leads core morning hours, while their Philippines BPO team carries the afternoon through end of day, extending capacity without adding unsustainable local overhead.
YOUR MARKET
YOUR BUSINESS HOURS
MANILA OVERLAP
🇦🇺 Sydney (AEDT)
9am to 5pm AEDT
7 to 9 hrs direct
🇦🇺 Perth (AWST)
9am to 5pm AWST
Full overlap
🇺🇸 New York (EST)
9am to 5pm EST
Evening shift
🇺🇸 Los Angeles (PST)
9am to 5pm PST
Night shift
LOCAL VS BPO PHILIPPINES
The honest case for Philippines BPO services
This is not about cutting corners. It is about building an operational structure that lets you scale without unsustainable overhead. Here is what changes when you shift the right functions to a Philippines-based BPO team.
Local Hire (US / AU)
- $60,000 to $120,000+ annual salary per role
- Superannuation, benefits, and payroll tax overhead
- 30 to 60 day average recruitment timeline
- Office space and infrastructure costs
- High attrition in competitive local talent markets
Philippines BPO via UpraisIT Philippines
- 50 to 70% lower total cost per function
- Payroll, HR, and compliance fully managed
- Teams onboarded in as few as 14 business days
- Work-from-office in Manila or remote-hybrid
- Stable, loyal workforce in a relationship-driven culture
INDUSTRIES WE SERVE
Philippines BPO across high-demand sectors
Our team brings deep operational knowledge across the industries below, which means we understand the roles, the compliance context, and what quality BPO delivery actually looks like in each sector.
- 💴 Financial Services
- 🏥 Healthcare and Medical
- 📡 Telecommunications
- 🛒 Retail and eCommerce
- 🚚 Transport and Logistics
- ⚡ Energy and Utilities
- 💻 Information Technology
- 💰 Insurance
- 📚 Education and EdTech
- 🏢 Property and Construction
- ⚖ Legal Services
- 🚀 SaaS and Tech Startups
COMMON QUESTIONS
Everything US and AU businesses ask before starting
We provide directly employed, dedicated BPO staff. Not freelancers competing for gigs on an hourly basis. Your Philippines team works exclusively for your business, follows your schedule, and integrates with your operations like any permanent hire, at a fraction of the local cost.
No. We act as the employer of record in the Philippines. We handle all employment contracts, DOLE compliance, payroll, 13th month pay, and statutory obligations on your behalf. You pay a simple, transparent monthly fee. No local entity required.
We stand behind every placement. If a team member is not meeting expectations within the first 90 days, we source and onboard a replacement at no additional placement fee, subject to our standard service terms.
We implement role-based access controls, signed NDAs, and device management policies, and can align to your existing security framework including the Australian Privacy Act, GDPR (UK/EU), and HIPAA requirements where applicable.
Yes. Whether you need two BPO team members or twenty, our flexible model scales in both directions. Ramp up for peak periods, consolidate during quieter seasons. We accommodate both without lock-in penalties.
Your BPO team uses whatever your business already runs: Slack, Teams, Zendesk, Salesforce, Xero, Jira, or any other platform. We provision equipment and ensure connectivity. Your stack, your workflow, extended by a skilled Philippines-based team.
Ready to build your BPO team in the Philippines?
Talk to an outsourcing specialist. We will assess your requirements, walk you through what a Philippines BPO team looks like for your industry, and give you an honest picture of costs, timelines, and fit. No commitment required.
No commitment · Response within 1 business day
How We Can Help You?
Each client has its own needs. As a B2B enterprise, we put a lot of effort to know your business needs well enough to offer you tailor-fit solutions that best meet your requirements.
CX & Marketing
Customer Service
Telesales
Live Chat Support
Community Moderation
Search-Engine Optimization
Social Media Marketing
Email Marketing
Content Marketing
ICT & Creative
IT Support
Web Design
Website Development
Software Development
Graphic Design
Animation
Motion Graphics
Video Editing
Storyboards
QA / Testing
Media, Games and Entertainment
Admin & Backend
Data Processing
Bookkeeping & Accounting
HR Support
Medical Billing
Insurance Support
Lawyer & Paralegal
Real Estate
Management & Administration
Design & Engineering
Engineering
CAD Creation & Conversion
Quality Estimation
Architects
Logistics & Transport
Staffing and Recruitment
Who We've Worked With
